HOW DO I RETURN AN ITEM FOR REFUND?

In case you wish to return your order, follow the steps here under. You have 14 days following the day of delivery to return your order.  At first, You need to send an email to eshop.mdj@gmail.com

- Mark which articles you wish to return on your receipt.

- Pack the articles you wish to return and a copy of your receipt in its original packaging and sent the package back to us at your cost at the following address: VENTURE SHIPPING 9b rue Louis Hymans – 1050 Brussels - Belgium 

- You will receive a confirmation e-mail from our customer service once return has been received and you will receive a full refund (besides delivery costs) for your returned articles, via the same means used to make your purchase (Remember that payments to your credit card always depend on your bank/building society.) 


MATHILDE DANGLADE reserves the right to reject the refund of returns sent beyond the return period limit, or items which are not in the same condition as in which they were received. Will not be accepted for refund: used, damaged, incomplete, dirty articles, articles made to order for the customer, articles that have been worn or where the tag has been removed. 

Items purchased on the web shop can NOT be returned for refund through the MATHILDE DANGLADE retail shops.

HOW DO I EXCHANGE AN ITEM? 

Exchanges are only possible through the MATHILDE DANGLADE website within 14 days after the date of delivery (in the same country of purchase) The items need to be in perfect condition together with the tag and the packaging. Note that no return or reimbursement will be done through the MATHILDE DANGLADE stores.